Product
- I do not want to damage my car by putting the cover on it? What is the inside material of the cover, the inner surface?
- What is the inner layer of Outdoor PRO cover made of?
- Can I put my cover on my car while my car is wet?
- Can I put my cover on my car while it is dirty?
- What if my car contains a non-factory spoiler or body kit?
- In case I have an aerial, how does the car cover fit?
- Are all your covers fitted?
Cover Differences
- What is the difference between Outdoor PRO and Outdoor Basic?
- What is the difference between Outdoor PRO and Outdoor All Seasons?
- What is the difference between the Indoor Basic car cover and the Indoor Premium one?
- What is the difference between Outdoor cover and Indoor cover?
- What is the difference between the Indoor Soft Pro and the Indoor Premium?
Shipping/Delivery
- What is the delivery time?
- What is a processing stage? How long does it take?
- Do you ship to other countries as well? If yes, is the shipping free?
- Do you deliver on weekends?
- Do you ship internationally or inside Australia?
- What if I am not available to receive the parcel?
- What if my parcel is not even in the local depot after failing to receive it?
- I live in Hong Kong. Can I buy from your Australian website?
- What’s the courier used?
- How long do I need to wait after placing an order?
Cover Protection
- What type of lock does the cover have?
- Do covers come with a soft inner layer?
- Do these car covers also protect during hail?
- Are Outdoor covers completely waterproof?
- Would the cover protect my car against the heavy wind? How do I know?
- Are the outdoor covers 100% waterproof or just water-resistant?
- Which cover colour can protect my car from the sun?
- Can someone steal my cover?
General
- Do covers come with mirror pockets?
- My cover is in my garage, but water leaks from the ceiling right straight on my car. Will indoor cover help to protect my car?
- Do you do express shipping?
- I have this specific car model, and I can not see it on the website. What should I do?
- I have a huge car. If you design a cover for it, would it be the same price as it is on the website?
- My car is always outside in the rain and snow. I want something which will protect it. Which product do you recommend?
- I want an indoor car cover. Which one is the best one?
- It states on the website that an additional lock will be sent with the cover. How do I use that lock?
- Do indoor covers come with locks as well?
- Can I wash the cover?
- How can I choose the best cover for my car?
- My car is in my garage, do I need a cover?
- Can one person put on the cover?
- Is it possible to cover my car for long term storage?
Return/Refund & Cancelation
- When do you take care of the return postage?
- When can I cancel my order?
- Can I cancel my order after 24 hours?
- How long does the refund take after the return?
- How about if I’m not satisfied with the product?
Upgrades
- Can I have my logo on the cover?
- Do covers come with a lock?
- What does the extra protection feature do?
- How do I get a soft inner layer for my cover?
Legality
- Where are the covers made? Are these Australian products?
- Where is your stock-based? Are you shipping this from China?
- Do I have to pay any customs duties?
